Privacy Policy

Who are we?

We are LV Yachting Limited, a company registered in England & Wales (07994782) and trading at 19 Common Lane, Titchfield, Hampshire, PO14 4DA.

Owner contact email: info@lvyachting.com

What personal data do we collect?

During our communications with you – whether over the telephone, face to face, in written communications, via email or via our website www.lvyachting.com – we may collect from you and keep a record of the following personal data:

• Identity Data including but not limited to first name,, last name, title, date of birth, gender and occupation.
• Contact Data including correspondence,  address, email address and telephone numbers.
• Financial Data including bank account.
• Transaction Data including details about payments to and from you and details of products you have purchased from us.
• Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Profile Data including purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data including information about how you use our website, products and services.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

Please advise us at any time if your information changes or is inaccurate, so that we can update our records and systems.

Users are responsible for any third-party personal data obtained, published or shared through this website and confirm that they have the third party’s consent to provide the data to the Owner.

How do we use your personal data?

We will use your personal data in the following circumstances:

     – to enable us to provide the relevant services to you 

     – to contact you about other services we think you might be interested in

     – for administrative purposes and to manage your account

     – where we need to comply with a legal or regulatory obligation

     – for marketing purposes

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us

• We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
• You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

• We may share your personal data with companies outside of LV Yachting Limited that we engage to deliver our marketing communications to you on our behalf.

Opting out

• You can ask us or third parties to stop sending you marketing messages at any time.
• Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.  Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your information with?

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may share your personal data for the purposes set out in the table above with the following parties:

1. Past, present and prospective vessel owners based in the UK, EEA and outside of the EEA acting as processors or joint controllers for transactional purposes.
2. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
3. Third parties based in the UK acting as processors who provide medical assistance in the event of an accident or injury.
4. Service providers based in the UK, European Economic Area (EEA) and outside of the EEA acting as processors who provide IT and system administration services.
5. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
6. HM Revenue & Customs and other authorities acting as processors or joint controllers based in the UK.
7. Third party providers based in the UK, EEA and outside of the EEA acting as processors or joint controllers for email marketing purposes.
8. Third party registry of ships based in the UK, EEA and outside of the EEA acting as processors or joint controllers for the purpose of updating ownership.

International transfers of personal data

Some of our external third parties may be based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.  Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in the EEA.

• Where we use providers based in the USA, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the EEA and the USA.

How secure is your data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Place

The Data is processed at the LV Yachting operating offices and in any other places where the parties involved in the processing are located. Depending on the user’s location, data transfers may involve transferring the user’s data to a country other than their own.

How long do we keep your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Us and the You shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of our legitimate interests shall be retained as long as needed to fulfil such purposes.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This may include the right to:

• Request access to your personal data – this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data – where there is no good reason for us continuing to process it; where you have successfully exercised your right to object to processing (see below); where we may have processed your information unlawfully; or where we are required to erase your personal data to comply with local law.

• Object to processing of your personal data – where we are relying on a legitimate interest and you feel it impacts on your fundamental rights and freedoms; or where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data – this enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party – we will provide to you or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

How to exercise these rights

Should you wish to discuss your rights please contact info@lvyachting.com, 02392 161272 or LV Yachting, 19 Common Lane, Titchfield, Hampshire, PO14 4DA. These requests can be exercised free of charge and will be answered as early as possible and always within one month, providing you with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated to you, and if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At your request, we will inform you about those recipients.

Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Complaints Procedure

You have the right to lodge a complaint with a supervisory authority, the Information Commissioner’s Office (ICO), if you do not think we are handling your data correctly. The ICO can be contacted on 0303 123 1113.  We would, however, appreciate the chance to deal with your concerns before you approach the ICO and so please contact us in this first instance.

Cookie Policy

What is a cookie?

A cookie is a small text file that is created and stored on your device by a website (or certain functional elements of a website). Only the website (or function) that created the cookie can retrieve or read the contents within it. They do not provide us with access to your device or personal information, other than which you choose to share with us. The cookies collect data about your browsing actions in order to help organisations give a more personalised service.

By using our website, you consent to us placing these cookies and using them in the future. If you wish to remove or manage these cookies, please refer to the instructions for the browser you are using. Further information about cookies can be found at www.aboutcookies.org.

Additional information about Data collection and processing

Legal action

Your Personal Data may be used for legal purposes by us in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. You are aware that we may be required to reveal personal data upon request of public authorities.

Additional information about Your Personal Data

In addition to the information contained in this privacy policy, this Website may provide You with additional and contextual information concerning particular Services or the collection and processing of Your Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Your Personal Data may be requested from us at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests. To determine whether any of the third-party services we use honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

We reserve the right to make changes to this privacy policy at any time by notifying You on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to You via any contact information available to us. We strongly recommend checking this page often, referring to the date of the last modification listed at the bottom.

If the changes affect processing activities performed on the basis of Your consent, we shall collect new consent from You, where required.

If you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: info@lvyachting.com

Phone: (+44) 020 3920 6261

Updated 22/8/2023